How to Fix “iTunes cannot read the contents of the iPhone, iPad or iPod Touch”?

20 May

When running iTunes and you receive the popup message:

"iTunes cannot read the contents of the iPhone. Go to the summary tab in iPhone preferences and click restore to restore this iPhone to factory settings”.


  • It could be one of two (or both) files are corrupt on your iPhone (or other iDevice), they are iTunesDB and iTunesCDB.
  • There is an fast fix for this, even if your iDevice is non jailbroken.
  • You want to disconnect your iDevice from your computer and close iTunes to ensure you DO NOT RESTORE.
  • Download iFunBox or iTools a Free Tool for accessing the iDevice file system. It has both a OSX version and Windows version for download.
  • After you download the version of iFunBox or iTools for your OS, you will need to install it and run it.
  • After installing and running iFunBox or iTools, connect your iDevice to your computer.
  • You will see a message in the Upper Right of iFunBox “connecting to iDevice“, after iFunbox has connected to your iDevice, click on the tab “iFunbox Classic“.
  • On the left panel, expand “Raw File System” (click on the +), then expand “iTunes_Control“, then click on “iTunes“.
  • In the right panel you will see a number of files, right-click on the file “iTunesCDB” and select rename, please add X after the iTunesCDB in the file name, this will allow you keep the file in case you need it again (you should never need it, but better to be careful than sorry.)
  • After you have renamed the file, click on your iDevice name on the upper right of iFunBox and select “Device Safe Removal“, this will ensure the file name change will be written back to your iDevice.
  • After you see your iDevice is closed (“No device connected” will be displayed in the upper right), you should now close iFunBox

Now run Apple iTunes, it will see your iDevice and you will be able to Sync again.


Posted by on May 20, 2013 in iPad, iPhone, Mac, Windows


Tags: , , , ,

214 responses to “How to Fix “iTunes cannot read the contents of the iPhone, iPad or iPod Touch”?

  1. Mohammed Talas

    November 24, 2013 at 12:13 AM

    thx dude


  2. Allan

    November 26, 2013 at 3:22 AM

    you’re a genius! thanks!


  3. Tony

    November 26, 2013 at 1:42 PM

    I did what you said but still not working ..!!!
    any ideas why ??


  4. Tony

    November 26, 2013 at 1:46 PM

    Thank You Very Much Is Working Now


  5. Duke

    November 27, 2013 at 5:08 PM

    you are a life saver… Thank you … It worked beautifully….


  6. Muhammad Bilal Akram Bhatti

    November 28, 2013 at 7:35 PM

    thank you so much is working now. So nice of you.


  7. Chris

    November 28, 2013 at 7:36 PM

    It worked amazing! Thank you sir!!!! 🙂 Any idea what cases the corruption of these files? Thanks!


    • due3die

      November 28, 2013 at 10:05 PM

      Due to heavy photos and videos!


  8. Roi

    December 1, 2013 at 5:38 AM

    Thank u so much! really helped.


  9. Sarang G.

    December 2, 2013 at 12:38 AM

    thanks a ton buddy…..
    it really helped…


  10. Amna

    December 6, 2013 at 1:06 PM

    Thaaaanks ALOT!! i was going to restore 😦
    you saved my life


  11. John Peter O'Malley

    December 8, 2013 at 1:45 AM

    Thank you so much!


  12. Paul Leavitt

    December 16, 2013 at 7:57 AM

    You. Are. Awesome.
    Seriously though, My little Bro’s iPhone was throwing him this error, and he really didn’t want to update to iOS 7. You’ve saved his bacon!


  13. Manny

    December 17, 2013 at 11:31 AM



  14. Manny

    December 17, 2013 at 11:31 AM

    I have no idea what i did but it worked


  15. Luke

    December 20, 2013 at 10:12 AM

    Great solution – worked just as described – – – – ONLY BEWARE the software and changes included with iFunBox – – – Don’t just blindly accept all their prompts – – took time to clean all that up!!


  16. sky

    December 23, 2013 at 5:27 AM

    thnxxxxxxxxxxxxxxxxxxx bro


  17. Drew

    December 24, 2013 at 2:42 PM

    worked perfectly thanks!


  18. Blobby

    December 29, 2013 at 10:35 AM

    This seriously works! Thanks so much. The newer version is different to navigate to the instructions above but it is so easy you can’t really get it wrong… my iphone is back again! I didn’t want that rubbish new OS layout… phew!


  19. marcio

    January 5, 2014 at 12:58 PM

    Thak you SO MUCH dude!


  20. Kevin Lipp

    January 6, 2014 at 9:14 PM

    This worked great…except it wiped all my Music and Movies from my iPhone 5! Thankfully I still have the backups on my Mac. I don’t know what happened…it didn’t delete my camera roll or personally-shot videos or apps, just my manually managed Music and Movies from iTunes. And it reinstalled all the stock music from the “Samples” it gives you for free when you first get the phone. So weird…why would this happen?


  21. Kevin Lipp

    January 6, 2014 at 9:15 PM

    Sorry I forgot to hit “notify my of follow-ups” so I’m making another post to get notified.


  22. Krizzy

    January 9, 2014 at 7:17 PM

    Yay! It worked! Thank you so much! 👍💯


  23. Dale

    January 16, 2014 at 11:14 AM

    Thanks a to buddy. That was really a lifesaver.


  24. Steve Hewitt

    January 17, 2014 at 6:24 AM

    Worked like a charm, thank you!


  25. naman

    January 18, 2014 at 3:02 PM

    thank u very much….


  26. Watcher

    January 21, 2014 at 3:50 AM

    didnt work for me the first time, then i took the iTunesCDB file from my new 5S, copied it to my old 5 that i wanted to backup, renamed it to CBDX again and then it worked..


  27. philips

    January 21, 2014 at 7:40 AM

    Thank you, terima kasih sangat membantu….:)


  28. Gary

    January 21, 2014 at 8:55 PM

    I can’t find “iTunes_Control“, after expanding the “Raw File System”. So I can’t go any further.


  29. Gary

    January 22, 2014 at 3:38 AM

    I’ve expanded the ‘Raw File System’ and I can NOT locate the folder “iTunes_Control“. Is there potentially another place of this folder?

    ios: 6.13


  30. Mara

    January 23, 2014 at 1:54 PM



  31. Vijay

    January 23, 2014 at 8:25 PM

    I cannot find the iTunes control in raw file system. But then I did a file search and found it , after renaming it to iTunescdbx it’s still not working please help fast.


    • due3die

      January 24, 2014 at 12:31 PM

      Which iPhone model you are using?


    • due3die

      January 24, 2014 at 12:33 PM

      Once done everything please restart your iPhone then only it takes effect…!


  32. waseem

    January 25, 2014 at 10:26 PM

    thanks u sooooo much


  33. salsenecki

    January 31, 2014 at 3:47 PM

    i can’t find “device safe removal”


    • due3die

      January 31, 2014 at 3:48 PM

      That’s ok just unplug the device…


  34. NickieVickie

    February 4, 2014 at 10:08 PM

    Tanxxx works


  35. sujit

    February 10, 2014 at 9:13 AM

    Thank you so much it work….


  36. Erik

    February 14, 2014 at 3:58 PM

    Is there a way to delete the music on my phone that itunes doesnt see on my device anymore?


  37. ME

    February 17, 2014 at 10:37 PM

    Thank man really helped 🙂


  38. gillesz

    February 19, 2014 at 5:02 AM

    Thank you dude, you saved me so much time and aggravation…


  39. George Kaiser

    February 19, 2014 at 6:38 AM

    You are an absolute life saver! I almost had a heart attack when it said I’d have to restore everything!


  40. Maz

    February 19, 2014 at 11:35 AM

    Dude, you are The One!

    Sorted! But I couldn’t see an option to unconnected the device so I just closed ifunbox and it worked!



  41. ds

    February 19, 2014 at 8:52 PM

    Another reason could be that there is dirt / lint in the slot where the cable connects to your phone. (seriously!) I just had this error on my iphone 5 – turns out there was a lint ball in the small slot on the bottom of the phone. The contact was sufficient to allow charging, but must have been blocking one of the pins. After I cleaned it with a toothpick, I plugged it back into my computer and itunes worked normally.


  42. Lelo

    February 22, 2014 at 11:14 PM

    I dont have itunes_control !!!!1111 whats happening?


    • due3die

      February 23, 2014 at 7:18 AM

      Expand the iTunes folder from left side.


  43. Dmitri Lazarev

    March 1, 2014 at 1:40 AM



  44. Adrian Donoghue

    March 7, 2014 at 2:36 AM

    This has frustrated me beyond belief – that amount of times I’ve ended up restoring my iphone and lost loads of data. Thank you so much for this – worked perfectly and turned a stressful experience into a happy one!!


  45. Janis

    March 9, 2014 at 6:01 AM

    thnx, worked!! awesome, was so worried that id have to restore 😉


  46. Sharon Virgil

    March 9, 2014 at 10:12 PM

    Legit. Thanks soooooo much!!! ❤️❤️❤️


  47. Ajay Jotwani

    March 14, 2014 at 3:26 AM

    Hey thanx a lot man…it worked very smoothly 😉


  48. Cheap iPhone Case and Screen Protector

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  49. 5zzzz

    March 29, 2014 at 12:31 PM

    thx bro



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