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How to Fix “iTunes cannot read the contents of the iPhone, iPad or iPod Touch”?

20 May

When running iTunes and you receive the popup message:

"iTunes cannot read the contents of the iPhone. Go to the summary tab in iPhone preferences and click restore to restore this iPhone to factory settings”.

DO NOT RESTORE

  • It could be one of two (or both) files are corrupt on your iPhone (or other iDevice), they are iTunesDB and iTunesCDB.
  • There is an fast fix for this, even if your iDevice is non jailbroken.
  • You want to disconnect your iDevice from your computer and close iTunes to ensure you DO NOT RESTORE.
  • Download iFunBox or iTools a Free Tool for accessing the iDevice file system. It has both a OSX version and Windows version for download.
  • After you download the version of iFunBox or iTools for your OS, you will need to install it and run it.
  • After installing and running iFunBox or iTools, connect your iDevice to your computer.
  • You will see a message in the Upper Right of iFunBox “connecting to iDevice“, after iFunbox has connected to your iDevice, click on the tab “iFunbox Classic“.
  • On the left panel, expand “Raw File System” (click on the +), then expand “iTunes_Control“, then click on “iTunes“.
  • In the right panel you will see a number of files, right-click on the file “iTunesCDB” and select rename, please add X after the iTunesCDB in the file name, this will allow you keep the file in case you need it again (you should never need it, but better to be careful than sorry.)
  • After you have renamed the file, click on your iDevice name on the upper right of iFunBox and select “Device Safe Removal“, this will ensure the file name change will be written back to your iDevice.
  • After you see your iDevice is closed (“No device connected” will be displayed in the upper right), you should now close iFunBox

Now run Apple iTunes, it will see your iDevice and you will be able to Sync again.

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214 Comments

Posted by on May 20, 2013 in iPad, iPhone, Mac, Windows

 

Tags: , , , ,

214 responses to “How to Fix “iTunes cannot read the contents of the iPhone, iPad or iPod Touch”?

  1. Mohammed Talas

    November 24, 2013 at 12:13 AM

    thx dude

    Like

     
  2. Allan

    November 26, 2013 at 3:22 AM

    you’re a genius! thanks!

    Like

     
  3. Tony

    November 26, 2013 at 1:42 PM

    I did what you said but still not working ..!!!
    any ideas why ??

    Like

     
  4. Tony

    November 26, 2013 at 1:46 PM

    Thank You Very Much Is Working Now

    Like

     
  5. Duke

    November 27, 2013 at 5:08 PM

    you are a life saver… Thank you … It worked beautifully….

    Like

     
  6. Muhammad Bilal Akram Bhatti

    November 28, 2013 at 7:35 PM

    thank you so much is working now. So nice of you.

    Like

     
  7. Chris

    November 28, 2013 at 7:36 PM

    It worked amazing! Thank you sir!!!! 🙂 Any idea what cases the corruption of these files? Thanks!

    Like

     
    • due3die

      November 28, 2013 at 10:05 PM

      Due to heavy photos and videos!

      Like

       
  8. Roi

    December 1, 2013 at 5:38 AM

    Thank u so much! really helped.

    Like

     
  9. Sarang G.

    December 2, 2013 at 12:38 AM

    thanks a ton buddy…..
    it really helped…

    Like

     
  10. Amna

    December 6, 2013 at 1:06 PM

    Thaaaanks ALOT!! i was going to restore 😦
    you saved my life

    Like

     
  11. John Peter O'Malley

    December 8, 2013 at 1:45 AM

    Thank you so much!

    Like

     
  12. Paul Leavitt

    December 16, 2013 at 7:57 AM

    You. Are. Awesome.
    Seriously though, My little Bro’s iPhone was throwing him this error, and he really didn’t want to update to iOS 7. You’ve saved his bacon!

    Like

     
  13. Manny

    December 17, 2013 at 11:31 AM

    :DDDDDDD YAY!

    Like

     
  14. Manny

    December 17, 2013 at 11:31 AM

    I have no idea what i did but it worked

    Like

     
  15. Luke

    December 20, 2013 at 10:12 AM

    Great solution – worked just as described – – – – ONLY BEWARE the software and changes included with iFunBox – – – Don’t just blindly accept all their prompts – – took time to clean all that up!!

    Like

     
  16. sky

    December 23, 2013 at 5:27 AM

    thnxxxxxxxxxxxxxxxxxxx bro

    Like

     
  17. Drew

    December 24, 2013 at 2:42 PM

    worked perfectly thanks!

    Like

     
  18. Blobby

    December 29, 2013 at 10:35 AM

    This seriously works! Thanks so much. The newer version is different to navigate to the instructions above but it is so easy you can’t really get it wrong… my iphone is back again! I didn’t want that rubbish new OS layout… phew!

    Like

     
  19. marcio

    January 5, 2014 at 12:58 PM

    Thak you SO MUCH dude!

    Like

     
  20. Kevin Lipp

    January 6, 2014 at 9:14 PM

    This worked great…except it wiped all my Music and Movies from my iPhone 5! Thankfully I still have the backups on my Mac. I don’t know what happened…it didn’t delete my camera roll or personally-shot videos or apps, just my manually managed Music and Movies from iTunes. And it reinstalled all the stock music from the “Samples” it gives you for free when you first get the phone. So weird…why would this happen?

    Like

     
  21. Kevin Lipp

    January 6, 2014 at 9:15 PM

    Sorry I forgot to hit “notify my of follow-ups” so I’m making another post to get notified.

    Like

     
  22. Krizzy

    January 9, 2014 at 7:17 PM

    Yay! It worked! Thank you so much! 👍💯

    Like

     
  23. Dale

    January 16, 2014 at 11:14 AM

    Thanks a to buddy. That was really a lifesaver.

    Like

     
  24. Steve Hewitt

    January 17, 2014 at 6:24 AM

    Worked like a charm, thank you!

    Like

     
  25. naman

    January 18, 2014 at 3:02 PM

    thank u very much….

    Like

     
  26. Watcher

    January 21, 2014 at 3:50 AM

    didnt work for me the first time, then i took the iTunesCDB file from my new 5S, copied it to my old 5 that i wanted to backup, renamed it to CBDX again and then it worked..

    Like

     
  27. philips

    January 21, 2014 at 7:40 AM

    Thank you, terima kasih sangat membantu….:)

    Like

     
  28. Gary

    January 21, 2014 at 8:55 PM

    ****HELP****
    I can’t find “iTunes_Control“, after expanding the “Raw File System”. So I can’t go any further.

    Like

     
  29. Gary

    January 22, 2014 at 3:38 AM

    I’ve expanded the ‘Raw File System’ and I can NOT locate the folder “iTunes_Control“. Is there potentially another place of this folder?

    Iphone5
    ios: 6.13

    Like

     
  30. Mara

    January 23, 2014 at 1:54 PM

    THANK YOU THANK YOU THANK YOU!!! 😀

    Like

     
  31. Vijay

    January 23, 2014 at 8:25 PM

    I cannot find the iTunes control in raw file system. But then I did a file search and found it , after renaming it to iTunescdbx it’s still not working please help fast.

    Like

     
    • due3die

      January 24, 2014 at 12:31 PM

      Which iPhone model you are using?

      Like

       
    • due3die

      January 24, 2014 at 12:33 PM

      Once done everything please restart your iPhone then only it takes effect…!

      Like

       
  32. waseem

    January 25, 2014 at 10:26 PM

    thanks u sooooo much

    Like

     
  33. salsenecki

    January 31, 2014 at 3:47 PM

    i can’t find “device safe removal”

    Like

     
    • due3die

      January 31, 2014 at 3:48 PM

      That’s ok just unplug the device…

      Like

       
  34. NickieVickie

    February 4, 2014 at 10:08 PM

    Tanxxx dude..it works

    Like

     
  35. sujit

    February 10, 2014 at 9:13 AM

    Thank you so much it work….

    Like

     
  36. Erik

    February 14, 2014 at 3:58 PM

    Is there a way to delete the music on my phone that itunes doesnt see on my device anymore?

    Like

     
  37. ME

    February 17, 2014 at 10:37 PM

    Thank man really helped 🙂

    Like

     
  38. gillesz

    February 19, 2014 at 5:02 AM

    Thank you dude, you saved me so much time and aggravation…

    Like

     
  39. George Kaiser

    February 19, 2014 at 6:38 AM

    You are an absolute life saver! I almost had a heart attack when it said I’d have to restore everything!

    Like

     
  40. Maz

    February 19, 2014 at 11:35 AM

    Dude, you are The One!

    Sorted! But I couldn’t see an option to unconnected the device so I just closed ifunbox and it worked!

    Thanks

    Like

     
  41. ds

    February 19, 2014 at 8:52 PM

    Another reason could be that there is dirt / lint in the slot where the cable connects to your phone. (seriously!) I just had this error on my iphone 5 – turns out there was a lint ball in the small slot on the bottom of the phone. The contact was sufficient to allow charging, but must have been blocking one of the pins. After I cleaned it with a toothpick, I plugged it back into my computer and itunes worked normally.

    Like

     
  42. Lelo

    February 22, 2014 at 11:14 PM

    I dont have itunes_control !!!!1111 whats happening?

    Like

     
    • due3die

      February 23, 2014 at 7:18 AM

      Expand the iTunes folder from left side.

      Like

       
  43. Dmitri Lazarev

    March 1, 2014 at 1:40 AM

    THANKS MAN!

    Like

     
  44. Adrian Donoghue

    March 7, 2014 at 2:36 AM

    This has frustrated me beyond belief – that amount of times I’ve ended up restoring my iphone and lost loads of data. Thank you so much for this – worked perfectly and turned a stressful experience into a happy one!!

    Like

     
  45. Janis

    March 9, 2014 at 6:01 AM

    thnx, worked!! awesome, was so worried that id have to restore 😉

    Like

     
  46. Sharon Virgil

    March 9, 2014 at 10:12 PM

    Legit. Thanks soooooo much!!! ❤️❤️❤️

    Like

     
  47. Ajay Jotwani

    March 14, 2014 at 3:26 AM

    Hey thanx a lot man…it worked very smoothly 😉

    Like

     
  48. Cheap iPhone Case and Screen Protector

    March 22, 2014 at 6:15 PM

    You really make it seem really easy together with your presentation however I find
    this topic to be really something which I think
    I’d by no means understand. It seems too complicated and
    very wide for me. I am looking forward to your subsequent put up, I’ll try to get the grasp of it!

    Like

     
  49. 5zzzz

    March 29, 2014 at 12:31 PM

    thx bro

    Like

     

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