How to Fix “iTunes cannot read the contents of the iPhone, iPad or iPod Touch”?

20 May

When running iTunes and you receive the popup message:

"iTunes cannot read the contents of the iPhone. Go to the summary tab in iPhone preferences and click restore to restore this iPhone to factory settings”.


  • It could be one of two (or both) files are corrupt on your iPhone (or other iDevice), they are iTunesDB and iTunesCDB.
  • There is an fast fix for this, even if your iDevice is non jailbroken.
  • You want to disconnect your iDevice from your computer and close iTunes to ensure you DO NOT RESTORE.
  • Download iFunBox or iTools a Free Tool for accessing the iDevice file system. It has both a OSX version and Windows version for download.
  • After you download the version of iFunBox or iTools for your OS, you will need to install it and run it.
  • After installing and running iFunBox or iTools, connect your iDevice to your computer.
  • You will see a message in the Upper Right of iFunBox “connecting to iDevice“, after iFunbox has connected to your iDevice, click on the tab “iFunbox Classic“.
  • On the left panel, expand “Raw File System” (click on the +), then expand “iTunes_Control“, then click on “iTunes“.
  • In the right panel you will see a number of files, right-click on the file “iTunesCDB” and select rename, please add X after the iTunesCDB in the file name, this will allow you keep the file in case you need it again (you should never need it, but better to be careful than sorry.)
  • After you have renamed the file, click on your iDevice name on the upper right of iFunBox and select “Device Safe Removal“, this will ensure the file name change will be written back to your iDevice.
  • After you see your iDevice is closed (“No device connected” will be displayed in the upper right), you should now close iFunBox

Now run Apple iTunes, it will see your iDevice and you will be able to Sync again.


Posted by on May 20, 2013 in iPad, iPhone, Mac, Windows


Tags: , , , ,

214 responses to “How to Fix “iTunes cannot read the contents of the iPhone, iPad or iPod Touch”?

  1. prashant

    March 31, 2014 at 9:20 AM

    thanks buddy. only problem i am getting is that my iphone music shows songs but when connected to itune it does not show in itunes


    • Ky

      September 7, 2014 at 9:21 AM

      This worked perfectly!!! Thank you sooo much!! Been panicking for a few weeks now on how to solve this!!


  2. Markus

    April 6, 2014 at 3:15 PM

    Great, thank you so much – now syncing works for me again! Was about to do a full restore with all the hassle that means!

    Have a great day!


  3. jasa seo

    April 12, 2014 at 10:07 AM

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    My website covers a lot of the same subjects
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    I look forward to hearing from you! Superb blog by the way!


  4. Ipad repair

    April 21, 2014 at 6:26 PM

    Nice posting. These tips are really tremendous to sale our home. I think it would be effective for all.Thank you for sharing with us. keep it up.
    Ipad repair


  5. Mark Alvin

    April 22, 2014 at 6:38 PM

    thanks a lot


  6. M ehsan

    April 30, 2014 at 1:11 AM

    awsum work dude


  7. Sandy Vincent

    May 20, 2014 at 2:27 AM

    Was about to do a restore, thanks to this excellent info I’m now syncing and running fine!

    Thanks so



  8. Jesus

    May 29, 2014 at 8:39 AM

    Bless you


  9. Mike D

    May 29, 2014 at 5:38 PM

    Like everyone else, had been prepared to restore the phone, but decided to check online one last time for a solution and thankfully found this page.


  10. Sam

    June 5, 2014 at 9:32 AM

    Thank you very much! I just had the same problem with my iPhone and it saved me from having to do a restore.


  11. ainy

    June 6, 2014 at 5:12 PM

    thank u soooooo muchhhhh


  12. Haseeb

    June 21, 2014 at 12:08 PM

    Thanx man it solved my problem


  13. Gojko

    July 24, 2014 at 8:29 AM

    I couldn’t find the option to do “Device Safe Removal.” When I quit iFunbox and opened iTunes, I was able to read the iTouch again and all the music was still on my it, but in the summary on iTunes the audio data isn’t accounted for except for 0.19 GB. I cannot actually view from iTunes what music is on my iTouch, even the 0.19 GB of audio. I’d put some pictures in this post as a way for you to see exactly what is happening, but I don’t know how to do that.
    Please respond soon as I am frustrated with this,


    • due3die

      July 24, 2014 at 3:23 PM

      Re- sync your music


      • Gojko

        July 25, 2014 at 11:05 AM

        Thanks, it worked!


      • some name

        April 28, 2016 at 1:29 AM

        ssh’d into the ipad -> searched for the mentioned file -> renamed it! man I love this.


  14. blackciph3r

    July 29, 2014 at 3:40 AM

    thanks man .it works well .


  15. Deven

    August 5, 2014 at 4:07 AM

    Man, you are a star


  16. Thx

    August 14, 2014 at 9:09 PM

    U R THE MAN!!!!! Thx bud!!


  17. crista

    August 18, 2014 at 11:46 AM

    cant thank you enough!!!


  18. Sean

    September 14, 2014 at 1:31 PM

    Dude that worked perfectly. Thank you so much for taking the trouble to post this fix.


  19. arpit rajput

    September 18, 2014 at 6:01 PM

    Thanks friend its really work ..


  20. Luke

    October 16, 2014 at 3:01 PM

    Worked like a charm. Thank you


  21. David Leventhal

    October 17, 2014 at 7:05 AM

    Brilliant. May your tribe increase!! Thanks for posting this up!! Worked like a charm.


  22. shary

    November 28, 2014 at 10:18 PM



  23. Barry

    November 29, 2014 at 12:30 AM



  24. Clive

    January 30, 2015 at 2:17 PM

    Thank you very much for this invaluable information. I am able to download and install update 8.1.3 for my iPad. Be blessed.


  25. Cesar Beltran

    February 23, 2015 at 3:36 AM

    Thanks a lot! This was easy to follow and fix! Thank you!


  26. Brian J. Murphy

    April 2, 2015 at 4:37 PM

    Thank you! Such an easy fix. And iTunes wants you to do a complete factory reset. shakes head


  27. Bea

    June 14, 2015 at 6:16 PM

    Thank you so much for this piece of advice! Worked out perfectly for me!


  28. ian

    June 20, 2015 at 11:40 PM

    it didn’t work for me 😦 there is still an error in itunes ” There is a Problem with your iPhone


  29. ian

    June 21, 2015 at 9:10 AM

    it didn’t work for me sir please help. “there is a problem with your iphone” in itunes


  30. Gerald

    July 19, 2015 at 6:25 PM

    THANK YOU!! I was about to restore my jailbroken iPhone 5s 8.1.4 since I thought there was no more hope, until I googled if there was a way and I bump into this method and tried the procedure and ALAS, everything’s fine now, except the fact that it disabled my WIFI for some reason. At least I can backup all my files safe and sound and maybe restore it to iTunes safely. Again, thank you! “NEVER GIVE UP”


  31. Moe

    July 20, 2015 at 1:49 AM

    عسى ربي يوفقك بحياتك وبكل خطاك ويهديك لمساعدة الناس… شكرا
    May Allah bless your life with his bounty and guide u to help people
    Thank you


  32. Brendanooo

    August 17, 2015 at 3:31 AM

    You’re a legend… thanks, fixed the problem.


  33. marcellus

    January 22, 2017 at 2:00 AM

    This worked perfectly thanks so much save me a headache of backing months worth of pics



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