The CD drive or the DVD drive does not work as expected on a computer.
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
- Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
- Locate and then click the following registry subkey:
Warning There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before you change the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default value is DVD/CD-ROM and the Class value is CDROM.
- If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.
- Click Yes to confirm the removal of the UpperFilters registry entry.
- If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.
- Click Yes to confirm the removal of the LowerFilters registry entry.
- Exit Registry Editor, and then restart the computer.
Note After you remove the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs, such as CD recording programs. In this scenario, you must reinstall any affected programs. If this problem occurs again, contact the program vendor to determine whether an update is available for the program.